My daughter called one Sunday, very upset. There had been an explosion of sewage in her house. She had called the insurance company and they said there was nothing they could do.

A week later it happened again. I told her to call Jim Campbell, that he has extensive experience in dealing with disasters of this type and more importantly, extensive experience dealing with insurance companies.

Jim was extremely responsive. He was at her house the next day, and he proceeded to do several important things. First, he calmed down my daughter. Next, he inspected the house. Then he took over the communication with her insurance company. He was able to speak the right language, talk apples to apples with them. He described what happened differently than my daughter did, using the right words, diffusing the situation and putting them all on the same page. This opened the lines of communication and got the insurance company on the path to actually do something for her.

Jim knew what questions to ask and he knew how to respond to the questions they asked. He knew what was compensable and that was very important to her and to the end result. It has gone very well and very professionally. She has enjoyed going with Jim to select the materials, and she is very excited as she watches her already beautiful home become more beautiful, with her own signature. She was able to express her ideas, and she had some strong thoughts on what she wanted.

Jim was very accommodating to her wishes, making this a wonderful experience. My daughter has gone from wondering how this disaster would play out and worrying whether the insurance company would pay, to being involved in the redesign process and watching her ideas come to life.